Shipping Policy

Overview

At CaféShirt, we aim to deliver every order with care, speed, and reliability.
Our garments are packed securely at our central warehouse and shipped directly from our logistics center in Maku Free Zone, or our international partners depending on destination.

Processing Time

All orders are processed within 1–3 business days.
During high-volume periods such as collection launches or sales, processing may take slightly longer.
You’ll receive an email notification once your order has been dispatched.

International Shipping

For international customers, CaféShirt.com ships worldwide via DHL, Aramex, or UPS, depending on your region.
Estimated delivery time: 5–12 business days depending on destination and customs clearance.
International shipping rates are calculated at checkout based on your address and package weight.

Customs duties and import taxes (if applicable) are the responsibility of the recipient.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email containing a tracking number and a direct link to the courier’s website.
You can also track your order in your CaféShirt account under My Orders.

Delays & Exceptions

Although we strive for punctual delivery, delays may occasionally occur due to external factors such as weather, customs, or carrier restrictions.
If your order appears delayed for more than 15 business days, please contact our support team at support@cafeshirt.com.

Lost or Damaged Packages

In the unlikely event that your package is lost or arrives damaged, please reach out within 7 days of receipt.
We will coordinate with our courier partners to resolve the issue promptly — either via replacement or refund, as applicable.